Questions we are asked every week
Prices, languages, file formats, confidentiality and how a project runs. Anything else, a project manager replies within thirty minutes in office hours.
Languages and services
Which languages do you work in?
More than 60 languages and dialects. English and Arabic are our home pair, and we cover the main Arabic variants: Modern Standard, Egyptian, Gulf, Levantine and North African.
A colleague speaks the language. Can they translate for us?
Possibly, but speaking a language is not the same as translating it. Professional translators are trained, specialize in a field, translate into their native language and act as a bridge between cultures, so the meaning and the character of the original survive.
Can you translate websites and software?
Yes. We translate or fully localize websites, apps and software, including right-to-left Arabic versions, multilingual SEO and in-context testing.
Do you offer certified translation?
Yes. Official documents are translated, stamped and signed with a certificate of accuracy, ready for embassies, courts and universities.
Prices and ordering
How is the price decided?
By the length and complexity of the text, the language pair and how quickly you need it. We send a free quote with no commitment.
How fast will I get a quote?
A project manager replies within thirty minutes in office hours, with the steps, the price and a delivery date.
How do I pay?
Securely by PayPal or card from our Pay now page, or by the method agreed with your project manager. The invoice is sent with the delivery unless agreed otherwise.
Can you handle urgent deadlines?
Yes. Large or urgent projects are split across a team, with a shared glossary so the result stays consistent.
Quality and confidentiality
How do you guarantee quality?
Every text goes through translation, editing and proofreading by different linguists, with your glossary and translation memory, and a final quality check before delivery.
Are my documents kept confidential?
Yes. Everything you share is treated as confidential and handled only by the team on your project. We are happy to sign an NDA or confidentiality agreement.
Do you use AI?
Only where it helps and never without a linguist. For suitable content we offer machine translation with professional post-editing; human translation stays fully human.
Files and formats
Which file formats can you work with?
Practically any: Word, PowerPoint, Excel, PDF, InDesign, Illustrator, Photoshop, FrameMaker, QuarkXPress, XLIFF, JSON and more, on Windows, macOS or UNIX. Tell your project manager the format you need back.
Will the layout stay the same?
Yes. We return files in the source format and layout; some complex desktop-publishing work may carry a small surcharge.
Can I send scans or photos?
Yes. Scanned documents and clear photos (JPG or PNG) are accepted through the quote form.
Services
What is the difference between translation and localization?
Translation converts the text into another language. Localization also adapts layout, images, formats and cultural references, and tests the result, so a product feels made for its market.
When should I choose human translation instead of AI translation?
Choose human translation for anything published, legal, medical or persuasive. AI translation with post-editing (MTPE) suits large volumes of informative content where speed and cost matter most.
What is the difference between certified and notarized translation?
A certified translation carries the translator's signed declaration and our stamp. A notarized translation adds a Notary Public's seal confirming the translator's identity.
Do you provide subtitles and voice-over?
Yes. We subtitle and caption video in more than 60 languages, and record voice-over and dubbing with native voice actors, including Arabic dialects.
Can you write original content in Arabic?
Yes. Our Arabic writers create articles, website copy and campaigns in Arabic from the first line, in Modern Standard Arabic or a local dialect.
Working with us
Do you work with companies or with individuals?
Both. We are mainly a B2B company serving businesses and agencies, and we also translate personal documents for individuals every day.
Where are your offices?
Our head office is in Cairo and our branch is in London, and our network of native linguists works from around the world.
Can I work with Cube as a freelance translator?
Yes. Send us your CV through the freelancer form; qualified linguists are tested and then added to our network.
What happens after I send my request?
A specialist reviews your files and replies with the steps, the price and the delivery date. Once you approve, the team starts and keeps you updated until delivery.
Send the file. A project manager replies in thirty minutes.
A first reply within 30 minutes in office hours. On time, or refunded. A free review if you are not satisfied.