FAQs:
How it works? | frequently asked questions
1. What about confidentiality?
We have taken three specific measures to ensure that your documents stay confidential Soon as you upload or email us a document, its gets automatically encrypted. Your selected translator is able to download the encrypted file only after he signs a non-disclosure agreement (NDA). He is then provided a decryption password via email to doubly secure confidentiality of your document. Similarly, when you receive the completed document, it is encrypted and a decryption password is shared with you via your registered email.
2. How does payment work?
How do I pay?
The website uses PayPal to process your payments. You will be able to pay using all the forms of were payment accepted but PayPal in your country.
3. What happens if I don’t approve the assignment?
From the submission of a completed translated document or the submission deadline, whichever comes later, you will have seven days to review, provide feedback, request revisions and approve the completed assignment. If you do not approve Within this period, the assignment will be auto approved.
4. How will my refund be processed?
Once a concern has been resolved and an agreement reached, your refund will be processed. The processing time will depend on PayPal’s terms of use within your country. In certain cases we may need to process your refund through a direct bank transfer. In these situations, we will send you a form to get your account details on your registered email ID.
5. How do I get in touch with Cube?
To get in touch with us, these look at the Contact Us page on this website
6. How does payment work? How do I pay?
Payments shall be submitted within 3 days from the day of receiving the invoice, and before starting the actually work, using one of our available payment channels (QNB Bank – CIB Bank – PayPal –Western Union – wire transfer – visa/master card – Vodafone cash), in the case of official documents, we only deliver the stamped version of the documents by hand form our main office in Garden City, Cairo, and in that case we only accept cash payment or Check payable upon and at the same moment of file delivery.